Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. Be the first to hear about special offers. I must have sent countless emails and phone calls. Which? You can add me too. You also warrant that you own the tickets. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. One Direction Tour 2023. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Due to extreme weather conditions, our phone lines are currently closed. Which? Your email address will not be published. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Why do my tickets have someone elses name on them? You warrant that you are over 18 years old and have the legal capacity to make the transaction. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. The 33-year-old announced . Ticket listings are a representation of actual seat location. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. If the event has been cancelled, send them evidence of this. It states that if an event organiser offers tickets to . 3.2 Other Information. You agree . Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. administrator or law firm. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Including any such items constitutes a material breach of these terms and conditions. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Unfortunately it might take a lot of back and forth communication. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. Sellers should use our automated online confirmation process. Tomorrowland 2023 Tickets. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. When listing seated tickets, all tickets in the same listing must be consecutive seats. Can I pick up my tickets instead of having them shipped? However, despite the official announcement . We will also add Tax on our fees as applicable. 4. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. 1,779 reviews for Viagogo, 1.3 stars: '1. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. The court would need to determine which Class members would choose the voucher over a cash return as per the company. that reports on class action lawsuits, class action settlements, This has reportedly been a long-standing policy of Viagogo. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. 5.4 Making Adjustments. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. 684 Posts. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Bruno Mars Tickets. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Stray Kids Tour 2023. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. viagogo is a global online marketplace for live sport, music and entertainment tickets. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. If an event is moved and you cannot make the rearranged date, you should be entitled to . Can I buy tickets that are personalised with someone else's name on them? Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Carnaval Barranquilla Tickets. 2.15 viagogo Guarantee. When We receive an offer by bank transfer, We will check to see if the bank account is valid. 4. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! ', Beware of this fake Disney+ phishing email. Viagogo-cancelled event and refunds. Jay Chou Concert Tickets. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. . Viagogo will keep saying they already paid you but they will never show you the proof of payment. "If it's been canceled, chances are you're . The refund will be received from the Event Organizer within 30 days. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Note that this is separate from any Tax viagogo is required to charge on its fees. Shows from the North American leg were also postponed until 2022 for the same reason. Ticket-holders to postponed events will be able . As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. In 2020, New Zealanders were warned about buying tickets to . Red Hot Chili Peppers Concert Tickets. Paid 250 Euro VS the real cost of 100 euro. Travis Scott performs on stage during Wireless festival in London last year. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Actions does not process claims and we cannot advise you on the settlement administrator or your attorney for any updates regarding This field is for validation purposes and should be left unchanged. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. We cannot commit to next year, Taylor said. Join The National Math and Science Initiative Class Action, Today! I was promised a refund. . Privacy Policy | You consent to the exclusive personal jurisdiction and venue of Swiss courts. Why is the price printed on the ticket different to what I paid? Which? If this is also unsuccessful We will not offer a refund. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. 2.12 Seller Payment. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. What are the viagogo Terms and Conditions? We disagree with such restrictions and think they are not beneficial to fans. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. Best regards, Viagogo team. 6.2 Waiver of Consequential Damages; Liability Limit. Only to be given the run around. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. 4.Select the button beside the transaction you want to dispute, then click Continue. 3. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Leave us a message by clicking the Contact Us button. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . You may find other users information to be offensive, harmful, inaccurate, or deceptive. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. your claim status, claim form or questions about when payments are Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. Read more ts would be ready 48 . 7.2 Copyright. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Case Name & No. The money belongs with you. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. Mar 1, 2018. You may only use the Services if You can legally enter into and form binding contracts. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. If tickets are not consecutive, then the Seller must create a separate listing. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. I was promised a refund because the tickets I bought were corrupt. Rufus Du Sol Tickets. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. Contact & review Viagogo - rated #0 in Entertainment . It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class.