Although this is logical, sometimes you can't see the forest for the trees. Hello! I have all the units running off PoE injectors (which I'll have a look at today, didn't think about that, thank you..) No VLANS required for this installation. I tried downgrading the AP-AC Lites to 4.3.20, but there is still the same problem. 1 3 comments Best I hate using PoE injectors because I once had issues with two of my PtP system used all PoE Injectors. I found out the following. Pings are partilly - not consistently - sucessful. Accessing the access points through SSH and running set-inform http://unifi:8080/inform fixed the problem, but only for a short while. disconnected every 2-3 minutes. They subsequently displayed Disconnected, Adopting, or Adoption Failed. This guide is specifically for controller version 6.0.23, but should work with other controllers to fix the issue of UniFi devices disconnecting. I recently noticed that my NVIDIA A2 vGPU was reporting the vGPU PCIe Read More. After signing in, navigate to Settings > Controller. By the way, I have another blog post covering the best adoption methods for UniFi, check it out here: The Best UniFi Device Adoption Method. There are two ways to revoke access to the teleport app. Should be something similar under insights on the web interface. Time to move to enterprise class gear? It solved everything. If you see people spreading misinformation, trying to mislead others, or other inappropriate behavior, please report it! Will give a feedback after reset and restore of the Cloud Key - when I'll find time to it. Your daily dose of tech news, in brief. Many notes in the SR in the past week with it. But "unifi" doesn't work this way, since a suffix is missing. Thanks for posting on r/Ubiquiti! Do you have vlans? All other traffic is restricted, including internet access. In this post, Im going to go over how to do this, as well as troubleshoot if something should go wrong. Add a new RADIUS user with this username and password. Your support helps running this website and I genuinely appreciate it. I had this enabled and successfully brought my smart home to its knees. This topic has been locked by an administrator and is no longer open for commenting. Statistics: View Deep Packet Inspection data, client usage, and traffic statistics. So you only use it when you are not at home. Or did the radios seem to go offline? PoE switch or injectors? (that is what we did - never looked back). Then I changed the USC with the USW-Switch and now everything works fine Maybe someone else is facing the same problems. How many APs are you seeing this across? Pretty soon I'll have only one AP, no features and only one client in an effort to narrow things down to a solution. Does that mean IOT and Guest VLANs? I used a similar setup having been learning UNiFi's native VLAN idiosyncrasies, and wanting a MGMT VLAN that was not the default native VLAN1 UNiFI employ. Wouldnt it be possible to use this Teleport VPN through a GSM connection? ubiquiti networks The one with Channel 11 shows it is using that channel.The one Configured for Channel 1 Give an error: Channel 1 Was configured but Channel 11 is used. Il check the IPV6 option. Error: Network error: Unexpected token G in JSON at position 0. Or just the other devices on the network. Operations will raise unifi.controller.APIError on obvious but can cause the issue of users disconnecting or unable to join the network with the message 'wrong password', even if the . There was a problem preparing your codespace, please try again. Ubiquiti might use similar timeouts on their routers too, don't have one to test. Never had problems before? Teleport was originally released in 2018 for the AmpliFi product line of Ubiquiti. Please note that my UniFi controller only has one static IP address on the custom management VLAN. I just purchased two Ubiquiti UniFi US-8 Gigabit Switches to, We all love speed, whether it's our internet connection or our home network. Remote access to the UniFi console must be enabled to use Teleport. UniFi controller says devices are disconnected but wifi works We have three UniFi AP AC LR hotspots and they are working fine, but the controller software (5.4.11) says the devices are disconnected. Is there a way i can do that please help. UniFi teleport is mainly used to route your traffic through your own home network. Unifi disconnecting clients every 20 minutes Update: Somebody on the the sub suggested turning on proxy arp for the APs. A simple tester might not give you all the information you need or might give a false positive for a cable being good. This made no difference. Gets the current state & configuration of the given device based on its MAC Address. Hopeful that I'll find the problem and a solution soon. Essentially you just need to make all subnets routable, firewall the routing between subnets to only allow communication to the UniFi controller, and set it all up. Failure by design? To continue this discussion, please ask a new question. Adding: consider an older more stable firmware. Since the unit is being powered by PoE, was it gracefully shutdown before the switch restarted (and possibly restarted the cloud key)? You need to hear this. networking I see your point. Press question mark to learn the rest of the keyboard shortcuts. On every new device there is the address "http://unifi:8080/inform" preconfigured. problems (such as login failure), but many errors (such as disconnecting a I have a system with me which has dual boot os installed. Privacy Policy. Especially if you like to run a dedicated management vlan, as I usually do. Rebooting the devices often doesn't help, but rebooting the UAP-AC-Pro does usually fix it. I think it might be one of the Arduino libraries that is causing this grief. You need to hear this. If this didnt work, I think your only option would be to factory reset the AP and re-adopt it to the controller. With Teleport you can not only safely browse the internet, but you can also access your home network. My AP-HD handles most of them, with two Nanos (ie different chipsets/firmware) picking up a handful. Thanks Stephen. But now, I`ve got another problem. And what are the pros and cons vs cloud based? Your daily dose of tech news, in brief. It worked for me but hopefully a controller upgrade would fix it for you. I've been troubleshooting with Ubiquiti support literally for months with no success. and was challenged. Furthermore this way, I also don't need static dns entries or DHCP 43. I regularly have situations where clients lose their WiFi connectivity. https://www.ui.com/download/unifi/unifi-ap-ac-pro. The clients don't disconnect simultaneously, but disconnect after 20 minutes of being seen by the AP LITE. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) I also tried downgrading the AP Lites to 4.0.80. If you're not running band steering then connect the devices that are capable up to 5G and forget the 2G as needed. This was my mistake. Same boat, all of my Ubiquiti stuff is going up for sale soon, not worth the aggravation. For me it seems, that you`re always sawing on the branch you are sitting on. events? This subreddit is here to provide unofficial technical support to people who use or want to dive into the world of Ubiquiti products. I have checked their physical connections, inspected the switches for faults, and . devices disconnecting I realized I messed up when I went to rejoin the domain Then from there, configure your DHCP/DNS to use that as the domain for IPs issues, DNS records, etc. Posted by B0NK3RS on Jan 21st, 2019 at 11:26 PM. I find using the A host record the easiest way to do this. Turned off roaming, band steering, PMF and 2G/5G data rate control. I'm in 6.0.28 with client history retention data set to infinite. Also seeing my APs get a (AP) is having trouble obtaining an IP). Just for the case that something goes really wrong. They help us to know which pages are the most and least popular and see how visitors move around the site. Does it ever happen at night, so first thing in the morning when people arrive the issue is already present? Some does it disconnects a lot, some days not at all. Apologies for the late response. If a switch, can you try the injectors to rule out a possible issue with the switch? Really weird. The radios on the access points would continue to function, and the issue was not present, at least for me, in previous releases of the UniFi controller. LazyAdmin.nl is compensated for referring traffic and business to these companies at no expense to you. The clients have been rock solid for a few weeks without random or interval based drop offs. One user reported that enabling IPv6 on a UDMPro was necessary to have the Teleport feature working in combination with KPN as the cellular phone provider. Any ideas. I was nearly in despair to get a switch back running, after resetting. I would recommend double-checking the IP address you entered since after you click apply, theres no going back. Having the same issue however its ALL devices.. wired and wireless. You signed in with another tab or window. How did you make the Unifi Controller available on both a tagged VLAN and the general untagged network? This happens all the time, what happens is the disconnection of the AP and the controller. I have reported this problem to Unifi support in June and my ticket was promoted via the Escalation Team to the Production Team. How long have you had the issue? Welcome to the Snap! Press J to jump to the feed. On the iOS UniFi Network app: Settings>More>Insights>tap whatever is listed at the top-centre of the screen>Known Clients>Filter>timeframe All, type Wireless. Select the Manage tab and click Unmanage to expand the section. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. Its been very frustrating, definitely making me think of switching networking gear. UDR is reachable and my local net as well but, as I wrote without internet. Plug the Cloud Key into that and it's job done. Set client alias. If nothing happens, download Xcode and try again. Both AP's does it at the same time, but all the 5GHz clients stay connected.This is the current Firmware, with some extra detailed copied from the controller. A lot of these will have static dhcp addresses (managed by different infrastructure), so maybe thats a thing? Glad to hear if the post helped! The users came in this morning and worked for about two and a half hours before the first disconnect. What are you showing in the event log? hi, I tried to connect to UDR with IPV6 enabled, It works so far wit my Android phone but without internet connection. That would do it. This solved my issue with constant alerts of "A client has connected to the network" then a second or two later from the same device "A client has disconnected from the network". and was challenged. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please let someone have an awnser. This application and its related devices will no longer receive any manner of technical support, including functional and security updates. This leads me to believe the issue isn't a client issue, but an AP or Unifi Controller issue. This is a compliance requirement that varies by country, and disconnection ranges from 1 minute to 10 minutes. Take the same parameters as above, Hi Team, About a month ago, they started having wireless disconnections on maybe 1 or 2 laptops a day. But it's worth packet capturing to see if it's an ARP issue. Wifi problems with my iPhone. Used old AP firmware, adjusted many wireless settings. If you havent already been descriptive in your post, please take the time to edit it and add as many useful details as you can. I tried all static IPs, all DHCP IPs and turning off the controller. USG 3P not showing on devices. The vendor even had a hotfix for it. I've never actually been asked this, so I just came up with that, I'm not quite sure if it's best practice nor not. However, the issue seem to affect all of the units onsite, including these two. I have disabled those notifications. Will monitor and give more information once they actioned the request. So this is a behavior, which should be corrected by Ubiquiti, I would say. secure For more information, please see our The point being that these clients will then try to thx for your response. My ring video doorbell which is wireless has a pattern of disconnecting at 58 minutes past the hour 6.58, 3.58, 4.58 etc. Any explanation of these steps would be helpful. It uses the WireGuard VPN protocol, which is commonly used by large VPN providers, like NordVPN or Surfshark. The VPN tunnel is stored on your mobile devices after accepting the link, allowing you to use the VPN connection at any moment that you want through the Wifiman app. All 5GHz clients remain connected with no issues on the same AP's. unifi When the issue occurs, does it affect all APs at the same time? Having the same problem on my NanoHD. Thanks. Turned off 5G to force everything onto 2G. It doesn't matter which AP or client type. Ok i just read that it does happen on both AP's at the same time. to use Codespaces. I made the changes so that the one Uses channel 1 and the second uses Channel 11. You can also copy the link and open the Wifiman app directly. Please contact the moderators of this subreddit if you have any questions or concerns. Not all UniFi OS Consoles are supported, only the following models can run Teleport: You will also need to run the latest UniFi OS Console firmware, 1.12.0, or later for the Dream Machine and Dream Machine Pro. UniFi Teleport allows you to create a VPN connection with one click from your mobile device to your home network. Upon upgrading, I noticed that two of my UniFi devices are disconnecting at seemingly random times. Dont work here Return a list of all active clients, with significant information about each. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Beacon is my newest device which was working well for about a month then last night it went sideways. This topic has been locked by an administrator and is no longer open for commenting. In the meantime I read something about the role of IPv6 in this matter. Does the problem occur on both AP's at the same time? Since I posted this here, I had a few other things to attend to, and since the error messages have stopped. If speed is your primary concern, the first thing you can do is increase your channel width settings, though you should be aware this may degrade connectivity in busy environments. I run a Sophos XG in front of the unifi switches but I realized that I can't set up an A Record without a suffix. Understand that each setup is different, but (at least in my case), if I try to change the unifi devices to my tagged management VLAN, the controller loses contact with them., We have even had it now with one of the new Wireless adapters. Return a list of configured WLANs with their configuration parameters. However while testing several provisioning scenarios I figured out the following: I put my unifi switch as well as the unifi controller in VLAN2 which is my management network. But I do find it disturbing to see other AC products on the list. This is a guide for how to undo that. When deploying a new UniFi network using Ubiquiti UniFi hardware and the controller, you may wish to change the management VLAN, and/or the VLAN that the hardware uses to communicate with the UniFi Controller. It's been going on since I got the UDMP last month. In this case, the IP address of my UniFi controller is 10.0.0.5.