Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. To see all our potential job matches, visit: https://crowd.in/O8Ybr1 If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. 4615 Walzem Rd, #200; San Antonio, TX 78218 . ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. California Insurance License #0G51436. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. Not to mention all the roles that make a business function, in HR, Finance and IT. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. 09/27/2022. Questions were not too difficult and it felt very relaxed. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. hlRmk0+}K`,j"c[IvNsztiDc@h 0 If it matters to our customers it matters to us." Excellent customer support. *?00120 4! . To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. Development Manager Stonewater is a leading social housing provider. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. Call your management office directly or the local authorities at 911. Report anti-social behaviour. Project Officer The Customer Complaint Panel who are they and what do they do? They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. We aim to respond to all email queries within two working days. This button displays the currently selected search type. 2 Stonewater reviews. hbbd```b``5 L@E) $3H@i To tell us your thoughts, please complete the following, 2 minute survey. Home; ber CLS; Leistungen; Kontakt / Impressum Changes won't be saved until you sign up for an Enhanced Profile subscription. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day To get a job at Stonewater, browse currently open positions and apply for a job near you. This is the Stonewater company profile. You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. Pan Sussex priority alignment with Brighton and Hove Today is all about celebrating and recognising great customer service and the people who deliver it. Phone us: 01202 319 119. Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. If you would like to send us feedback please visit 610 0 obj <>stream Bournemouth - England - UK , BH2 6ED. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. LEARN MORE At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 I want to celebrate all the great work our teams do. Stonewater has announced the promotions of two customer experience directors to its management team. Their personnel know their . cscl star vessel flag autism and narcissism differences. We manage around 32,500 homes in England for over 70,000 customers . ;R?q:40? Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. We value the importance of what EDI brings to our organisation, our colleagues and customers. Our customer commitments are the service standards weve set with you. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC %PDF-1.5 % This is based on 49 anonymously submitted reviews on Glassdoor. Customer Experience Advisor. Largo FL 33777. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. We aim to respond to all email queries within two working days. This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . invitation to love poem analysis; how to take care of your soul sermon; list of largest unsupported domes in the world. June 29, 2022 russell hantz wife; Category: . Customer APP ID: stonewater. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. Copyright Stonewater. stonewater customer promise. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll 100% of job seekers rate their interview experience at Stonewater as positive. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. If it matters to our customers it matters to us." Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. Read 1 more review about Stonewater. One of the ways we do this is with our customer commitments. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. Customer enquiries. Others should be encouraged to follow their lead. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. They handled all the details with the insurance company. We value the importance of what EDI brings to our organisation, our colleagues and customers. Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. Today is all about celebrating and recognising great customer service and the people who deliver it. Stonewater customer community group on Facebook. https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! Stonewater Customer Hubb. https://lnkd.in/eskQbV8D The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good Government contracts account for 3.7 million employees in the United States. stonewater customer promise . Transparency . If you are a tenant and have not yet registered, Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Day 5 of #NCSW2022 is Customer Service Recognition Day! Congratulations to them both.. Select Accept to consent or Reject to decline non-essential cookies for this use. This form will not work unless you enable cookies. How ready are you? Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Listed on 2023-03-03. You can find it here. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. Home Realizacje i porady Bez kategorii stonewater customer promise. Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. Survivors experience of the housing pathway Feedback. There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Christian Lauterbach - Sicherheit im Betrieb. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Watch this space. Or you can send us a message on our website. 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. Remote/Work from Home position. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! stonewater customer promise. The findings from these events will be published in the next few months watch this space! Online/Remote - Candidates ideally in. 8th March 13:30 We look forward to seeing you there with HQN #IFFresearch Futures Housing Group endstream endobj startxref Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. Use this form to report any non-emergency repairs or defects. All content is posted anonymously by employees working at Stonewater. Does there seem to be diversity at Stonewater? All answers shown come directly from Stonewater Reviews and are not edited or altered. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . Report a defect or repair. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof For all general enquries, including queries about your agreement, paying your rent etc. David Lockerman, Customer Experience Director. Your name * Your email address * Confirm email * #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Job specializations: Customer Service/HelpDesk. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. If you are a registered user, please log in. Isgho Votre ducation notre priorit . Call your management office directly or the local authorities at 911. Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. Isgho Votre ducation notre priorit . %%EOF . To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! The process took 2 weeks. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. Put simply, if you want to make a positive difference, working in housing is for you! 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream 590 0 obj <> endobj The CCP will then meet and make their recommendations within 5 days of their meeting. These agencies . Deputy to the Executive Director - Customer Experience, acting as designate to support the business, Stonewater Country Club | Private Country Club in Caledonia, MI GIFT CARDS MEMBER LOGIN Part of RedWater Golf Clubs, StoneWater Country Club is proud to offer its members the opportunity to play 6 prominent West Michigan courses with 1 membership. Our customer commitments are the service standards weve set with you. z[|WC{]f. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Comprehensive. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. Customer Service Advisor #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. When expanded it provides a list of search options that will switch the search inputs to match the current selection. 68% of employees think that Stonewater has a positive business outlook. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. Customer Service Rep, Remote Customer Service. Does Stonewater offer an employee assistance or workplace counselling program? Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. (727) 582-3100. www.pcclb.com. New Homes Coordinator Overall, 67% of employees would recommend. -Maya Angelou Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. A free inside look at company reviews and salaries posted anonymously by employees. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. Perpetrator accommodation removing the cause of harm Listing for: CV-Library. Were really sorry if youve experienced delays or the service hasnt met your expectations. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw.