Otherwise, the mouse keeps disconnecting and reconnecting. Start using your mouse normally and see if the issue is still occurring. But that's the standard reply they will give you upon first contact. 6.Right-click the first USB Root Hub in the list and then select Uninstall . Hi everyone im hoping to find help here because i searched everywhere. If you do not get it sorted by reinstalling drivers, then you should change your mouse. When I first got my Viper 8khz wired, it was working fine, didnt need to install Synapse 3 because I already have the Blackshark. Sorry, we're still checking this file's contents to make sure it's safe to download. One bad device shouldn't be able to bring more devices than those it is sharing a USB root hub and e/poly-fuse with. As it turns out, the random mouse disconnects can occur in situations where the device enumerator located at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet gets corrupted. Inside the first System Restore wizard, click. Also OpenRGB does not seem to have the option. If this does not work, do the same for the USB Input Device - uncheck the box "allow the computer to turn off this device to save power. Made by redditors, for redditors, to discuss RZR products. ago any luck ? If it is already directly plugged into the computer, try a different USB port. Putting it into wired mode helped for some time (read below), Since 2 weeks all my devices are randomly disconnecting from PC (by random I mean the time they disconnect and how often - there is no strict pattern for that..). Feel free to copy this to your own forums or anywhere you feel it is vauble to other memebers, it has been a hard slog and i really like this mouse, would be a shame to throw it away to buy a new one. However, the next day when I booted my pc, the keyboard disconnects every 5-8 seconds. This article is a troubleshooting guide on how to identify and fix the Razer keyboard and mouse that has an intermittent connection. No, on it's own as of right now that version does not work for me and nothing's changed.BUTSomebody offered me advice on how to solve the issue, I haven't tried it myself yet but if anybody does this please let all of us know as will I with my results when I can. To help resolve keyboard and mouse randomly disconnects or has an intermittent connection, follow the steps below: Identify Dongle Connectivity specific issue: Ensure your device is updated to the latest firmware. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. And changing ports would help for 10-60 minutes. Typically, I would start with a minimum system setup to rule out the variables (1 CPU, 1 CPU Fan, 1 DIMM, 1 Video Card, 1 Hard Drive, 1 Power Supply, etc.). Razer support only in the pinned post. Quit synapse, mouse and keyboard work perfectly! I had an old mouse I no longer use still in there. What is the point of Thrower's Bandolier? The keyboard isn't wireless, and it's the one I got first which never gave me any problems, altough since I got the Naga two days ago my keyboard and mouse keep disconnecting randomly for no reason, I have turned Razer Synapse off and it doesn't happen so often but it doesn't nulify the problem and I didn't spend a couple hundred to not use all i was struggling for months until i figured out the cause! From patch notes, the beta appears to be the one with the USB patch in it. Try reinstalling the mouse drivers. Generally, they can last up to 3 years with some . An unlikely culprit but a fairly common one is electromagnetic interference or pulse that is temporarily disconnecting the mouse. Several users reports seem to suggest that the issue can also be caused by Registry corruption. Go to the Power Management tab. Copyright 2023 Razer Inc. All rights reserved. Check if keyboard/mouse is disconnected when Synapse is turned on. Hi there! I had the exact same problem with two 1600 MX-518 mice. This was a break in the cable. Sometimes the LEDs won't turn off, sometimes it will. If I cant sort this out soon I will be returning it and getting another (non-razer) keyboard. During this time, other Razer Chroma peripherals also may disconnect. If it's checked, like in the screenshot below, uncheck it. How Long Do Logitech Mice Last? All my Razer devices will randomly disconnect and reconnect so that they're basically unusable. I tried two different wired mice, tried multiple USB ports (on the front of the computer, back of the computer, used a USB hub and plugged in a card that connects to the USB connectors on the motherboard and adds a few USB ports to the back of the computer, and I also bought a USB 2.0 PCI card and that did not help). Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Uncheck this box, and click "OK.". As someone who has razer products and had to struggle with them - fucking run, run now, run, run and leave it, run run run and set it on fire. If anyone knows a fix for this I'd appreciate if you would help me out! Connect and share knowledge within a single location that is structured and easy to search. If so, try to uninstall/reinstall the driver of your Razer devices from the Device Manager before reinstalling Synapse. If that doesn't work, drop us a message including the link to this post so we can further help you. If you're experiencing mouse lockups or failures, it may be because your computer is automatically turning off the power to a USB Root Hub. So if you have several of those mentioned entries, how do you know which is the one causing the problem? It could happen once or multiple times at seemingly random times. Hi, I got the exact same issue just yesterday. Windows Bluetooth Power Management already handles power saving. It is it is not supported by Synapse V2. Some users are suggesting that the issue started to occur after they installed a pending Windows 10 update. Had similar problem for a year on Windows 10 with my Logitech G102. If the issue still shows up after a clean install of Windows 7 from Vista, then that points to the hardware (either motherboard, power supply, or mouse/keyboard). In addition to uninstalling the device itself, you can uninstall all the USB root hubs on your machine, and they will be reinstalled after a reboot, as recommended in this HP article USB devices are detected by Windows but are not working properly: Sometimes it freezes my game and turns the RGB settings on my keyboard and mouse back Does a summoned creature play immediately after being summoned by a ready action? Fire up the device manager by typing "Device Manager" in the Start Menu search box or by pressing WIN+R and typing "devmgmt.msc" in the run dialog box. Although I did have to manually shut off my computer with the power button due to all my USB devices being uninstalled. Fortunately, Microsoft patched this quietly after a couple of weeks. To help resolve keyboard and mouse randomly disconnects or has an intermittent connection, follow the steps below: Identify Dongle Connectivity specific issue: Have a question? At a point close to the mouse it would randomly shut off/disconnect, just like it was doing during games! Go to your Control Panel > System > Hardware tab > and click on the "Device Manager" button. Go to Control Panel and into Mouse Hardware Tab Properties Hardware Tab > Uninstall. Just picked up 6 razer products (keybboard/mouse/mousepadx2,mouse bungee and headset stand) and same issue is happening as everyone else. Headphones are going off for few seconds and then they are back on again, same with keyboard but mouse.. Then, try to rule out subsystems. im not sure if i have misread anything, but i am the OP of the post! Method 8: Performing a System Restore Several users reports seem to suggest that the issue can also be caused by Registry corruption. Click Ok to save the changes, then restart your computer to enforce the change. Mouse spun around like crazy then disconnected and no power. So instead I disabled it (Right Click Disable device). Razer is the world leader in gaming hardware and systems. This is a regular USB mouse, not a wireless one, right? I notice that the disconnect happens much more frequently while playing a game. Press question mark to learn the rest of the keyboard shortcuts. Now, right-click on your mouse and select Properties . For Wired Mouse. It's glitching my computer and freezing it really bad and am unable to move my mouse or. It is best if you have all "known good" components. :P. @Dane411 After I had to shut down the PC? In addition to this, I also had to disable the mentioned checkbox, but under Human Interface Devices > USB Input Device(s). I have to plug he 230w power in for a few seconds, mouse and keyboard come back, I can then unplug the power again and go back to the dock power. I proceded to "isolate" 4inch/100mm segments of the cable sarting at the plug end (To isolate, i placed firm pressure on the 4inch mark so the cable leading to the mouse wouldnt move but i could wiggle the plug end freely), I did this along the whole lenght of the cable, and guess what? - the incident has nothing to do with me; can I use this this way? Several affected users have reported that the random mouse disconnects stopped after they installed all Windows 10 pending updates. Sometimes the cursor stopped working but the LED of my mouse, keyboard and headphones are still working, but then always a few seconds later all of my USB devices disconnects all together for a short while before reconnecting again. @JesseNewman19 I eventually developed a problem where all the USB ports would be yellow warnings after booting, and I wrote a script to disable and enable them all on boot to keep them working, and then eventually got a new computer :D. Yeah, if you haven't yet, it would be good idea to swap the mouse with another computer and make sure it's not the mouse itself. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Several users that have also been encountering this issue have reported that they identified the culprit as being another USB connected device that was causing the interference that ended up affecting other USB-connected devices. If you only started to get random disconnects recently, you should be able to fix the issue by returning your registry to a healthy state. To replace it, on the bottom of your mouse is "3 sticky pads" . The Tartarus and Naga will completely disconnect, and with Razer Synapse 2: their USB ports will be rendered useless until my computer restarts. The vast majority of user reports are occurring on Windows 10. My mouse frequently loses connection, what can I do? I haven't tried my mouse on a different system however I did try a different mouse on this system and that one messed up as well. I tried bending the cable left and right without lifting the mouse, it still works. Does it still happen or I should take my Razer mouse out of wardrobe now? Continue uninstalling all USB Root Hubs. Its obvious, but please unplug your mouse from the usb. 5.Double-click Universal Serial Bus Controllers to expand the list. Razer is the world leader in gaming hardware and systems. Mentioned above update isn't installed at my PC. Things I have tried to fix this Different USB ports (wasn't expecting this to do anything anyway as they do it simultaneously) Uninstalling the Drivers Bios Update I ended up getting a new USB cable to actually solve the problem, heh. As it turns out, the random mouse disconnects can occur in situations where the device enumerator located atHKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSetgets corrupted. I have to disconnect the cable from it and connect it back.. I don't think this is a cable or synapse issue. New comments cannot be posted and votes cannot be cast. Ran a USB viewer log, log showed that the the disconnect occurs with Commander Pro USB port, Have tried uninstall HWinfo + configure USB power setting. It will sometimes make a Windows disconnect/reconnect sound, and will do so periodically. Create an account to follow your favorite communities and start taking part in conversations. A 3 mouse is more reliable at the moment than my 75 Basilisk. This was the last thing I tried, and it has seemed to solve the issue. Sadly, "became less severe" is not a solution. Looking for a bluetooth mouse without USB. Enter your username or e-mail address. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. In this video, the RGB Headset stand LEDs stop functioning correctly at the same time the keyboard has issues, but the Goliathus mousepad seems to keep working fine. The manual is not clear on the meaning, however, I did have a system that when legacy (1.1 & 2) was enabled, USB devices would disconnect. I've tried uninstalling and reinstalling Synapse dozens of times, changing all my power management settings to keep everything on. @Dane411 If the USB hub is attached externally to your system - e.g., a monitor extension, just disconnect and re-connect it and watch what changes in the Device Manager. Each of the potential fixes featured below is confirmed to be effective by at least one affected user. "Allow the computer to turn off this device to save power" is checked by default. It only happens with Razer, no other peripherals, and it's 5x worse when Razer Snapse is installed. We'll send you an e-mail with instructions to reset your password. I can be typing or hovering over something when it happens. It took around 10 mins to replace. Several affected users in which this scenario was applicable have managed to resolve the issue by performing a system restore., restoring the machine to a healthy state where the registry wasnt corrupted. If it happens with several mice and several USB interfaces, that leaves software. Uninstall all razer devices in device manager. Open it, and double-click the first item called "USB Root Hub.". This problem can also happen with your keyboard. I'm having the exact same problem as well. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Are you using the Windows default HID driver for mice? Unbelievable that razer are still selling products that don't work! It happens about 5-10 times a day depending how long I play a game. New comments cannot be posted and votes cannot be cast. Or someone might have any idea what should I try? You can count on experience and a consistent method of debugging (i.e. This is specifically reported to occur with configurations that have external hard drives connected through USB. In Windows 10 it's Control Panel -> Hardware and Sound -> Devices and Printers -> Device Manager. I understand that the mouse constantly connects and disconnects, in this case I suggest you uninstall the mouse driver and download the latest Razer Synapse driver, follow the link: https://www.razer.com/synapse-3 And I recommend that you download the latest driver for your video card as well. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If mouse activity still brings everything down with it, there is a bug further up the food chain. i have no idea what to do next and i doubt its a cable issue because it works fine on other pc's or laptops. I'm really getting tired of this. If the dongle is plugged into the extender, try and place it nearer to the peripheral and see if the issue still occurs. Okay. When it loads, your mouse should be working fine. I looked at the microsoft support page but my mouse isn't listed there since it is a logitech mx518 and not a microsoft product. Does this happen with a clean install of your current OS? @Aaaayu: I have 8 "USB Root Hub"s. I disabled the power off feature of the first one listed and it did not effect the problem. Troubleshooting Issue did not appear for couple days. edit : I have found it is the mouse's issue, I've changed my mouse to G250. Similar experience to everyone here. Sometimes when it doesn't do the disconnect-reconnect thing, it would sometimes disconnect randomly and reconnect with a different sensitivity but there is no constant. This works in most cases, where the issue is originated due to a system corruption. How to Fix Discord Keeps Disconnecting and Reconnecting? The DPI stage light is blinking though. I read that maybe it is an IRQ conflict, and I tried to look into that but did not really know what was going on, but didn't see anything obviously wrong. Recently it has started happening with my keyboard (simple Logitech one) However, it mostly affects my mouse (Logitech mx518) and another mouse (also a Logitech gaming mouse). I had the same issue with my Razer Blackwidow Elite. Since another mouse also fails, then I would inspect the motherboard, specifically around the USB connector and South Bridge chip to see if there is any discoloration, missing componoents, or anything that looks different from the rest of the board. Nothing works, tried EVERYTHING! Super User is a question and answer site for computer enthusiasts and power users. You can then take out 2 screws on the inner circuit board to release the original cable, unplug said cable and attach the new. If this procedure didnt resolve your issue or wasnt applicable to your particular scenario, move down to the next potential fix below. If that doesnt work your mouse might be broken. Method 1: Turn off Power-Saving Option Method 2: Reinstall Universal Serial Bus Controller Driver Method 3: Run the Hardware Troubleshooter Method 4: Update Windows Firmware Bottom Line If any USB device connected to your computer does not work properly, you may need to manually install the driver. If youre still encountering random disconnects, move down to the next method below. Thread. Connect the mouse to ports connected to front panel headers, everything else to ports on the back, that should put them on separate hosts and fuses. Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. Made by redditors, for redditors, to discuss RZR products. Reassemble your mouse, do the madman/woman laugh. Identify and Prevent Update Leading to Black Screen, Windows 8.1 keeps disconnecting from android devices from usb, My mouse randomly disconnecting and reconnecting.Windows 10. So I'm basically onto my 3rd mouse. Does this happen when you run the system from a Linux boot CD? Ok two options one is as in the pic the other is Google up the mice manufacturers site and find the driver for that model mouse in your case the HP site if you have a different brand then that but try the Control panel update first. My whole probkem and 2 months of battle came down to a issue in the cable - it all makes sense. You can try to unplug from the current port and plug in the other ports to fix this issue. Also like OP, the motherboard lighting is also affected. So, last but not least, i decided to reinstall windows to hopefully nuke the issue for good. Everything is as updated as could be, I scrubbed my drivers and programs clean, Razer Support has been quiet for 2 weeks now. "After the incident", I started to be more careful not to trip over things. Be prepared for that anyone who tries this solution. They both keep Disconnecting and Reconnecting. Test the device on your PC with Synapse disabled. I decided to unplug the mouse and make the cable as straight as possible (No coils, kinks, twists, you name it) i then plugged it back into a usb slot on the font of my machine, for easy access and to be able to "stretch" the cable out as long as possible. Check out my post over at egpu.io https://egpu.io/forums/postid/87914/Original Description:Razer peripherals disconnect and reconnect intermittently while running Synapse 3. My mouse will reconnect/disconnect (will even hear the sounds from Windows), and the light on the bottom of the mouse will turn off/turn on as it starts working again. Create an account to follow your favorite communities and start taking part in conversations. The USB traces usually snake through the PCIe/PCI slots from the SB to the connectors. I can't justify buying any more Razer products so, the next company that makes anything close to a Tartarus for a similar price is getting $400 in sales from me alone, and my loyalty. Do not open the mouse until you are a veteran in the field because you would damage something else. If the disconnects are still happening, its clear that the issue is not isolated on Windows 10 and is not related to the mouse drivers. However I didn't play any full screen games (besides Geforce now), I didn't have a single disconnect for a month. haha. For a better experience, please enable JavaScript in your browser before proceeding. i have the razer viper 8kz for about a month now i have the same issue when lifted it turns off when i plug it in sometime it doesnt even work sometimes it works for 15 seconds what can i do to fix this . Several users that also encountered random disconnects have reported that this procedure has allowed them to fix the problem. When using Synapse 3.0 it happens 3 times more than Synapse 2.0. My Naga has been having this disconnect issue where when I'm playing a game, the mouse randomly disconnects but then reconnects back (it makes that new hardware found sound). - Check your mouse or wireless adapter hasn't become unseated in its port.- Try fully unplugging the mouse cable or wireless adapter and reconnecting in a different port.- If it is a new issue, sometimes restarting your system will provide an immediate fix. Check the usb connections to the motherboard make sure everything is fully plugged in, try different usb devices on the port which has the mouse connected. Only shutting down iCue gets ride of disconnection. If this scenario is applicable to your current situation, try disconnecting your custom cooling solution and see if the random disconnects are stopping. There is a Driver tab, with Uninstall, but the button is greyed out. Heres a quick guide on disabling USB Selective suspend via the Power Options menu: If the issue is still not resolved, move down to the next method below. Can Martian regolith be easily melted with microwaves? Supposedly this can be caused by registry corruption: This issue can occur when the device enumerator located at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet gets corrupted. NEXT DAY WOOO) (There are tonnes you can import from china, or the US for anyone not UK that might be interested in this post), I bought, https://www.amazon.co.uk/gp/product/B07BRHZ4GN/ref=ppx_yo_dt_b_asin_title_o00__o00_s00?ie=UTF8&psc=1Other options: https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR12.TRC2.A0.H0.Xrazer+naga+replacement+cable.TRS0&_nkw=razer+naga+replacement+cable&_sacat=0, It seems the naga, deathadder, and most likely all razer mice share this cable upon inspecting images and descriptions so please dont be disheartened if your mouse isnt listed. Right-click on the Start menu and go to Device Manager. How to handle a hobby that makes income in US, It happens with or without the drivers installed, It has happened with multiple mice on the same computer, Motherboard drivers are the latest version, Device Manager isn't listing any problems on any USB devices, Happens with every USB port, even addon USB cards, Happens when all USB devices aside from mouse and keyboard are unplugged. Where does this (supposedly) Gibson quote come from? when playing games such as overwatch, i would obviously make quick mouse movements which would cause it to catch on this cable break, temporarily shutting the mouse down! Once the next startup sequence is complete, test your mouse and see if the issue has been resolved. We investigated this particular issue by looking at various user reports and the repair strategies that are commonly being used to fix this particular problem. Sorry, our virus scanner detected that this file isn't safe to download. If your power supply unit (PSU) is not sufficient to sustain all your USB connected devices, you might experience random mouse disconnects because your system is unable to the required power. If the disconnects stop and you plan on fixing the issue without losing any functionality whatsoever, you have two ways forward: If the issue is still occurring, move down to the next method below. (this worked for me) and stopped the annoying way the mouse would go in and out. Reinstall razer software and reconnect the mouse. My razer kitty headset keeps disconnecting and reconnecting legit every other second, sometimes the problem doesnt show up for like a day and then its back again. This is to isolate the device from a software issue. I dug into "Mice and other pointing devices", found the mouse, and selected "Uninstall device" from the right-click menu. Try these fixes, How to Fix or Disable Magic Mouse Zooming By Itself Randomly, Fix: Computer Randomly Restarts Windows 7, 8 and 10, Once youre inside Device Manager, expand the drop-down menu associated with, Then, from the list of HID devices, right-click on your mouse and choose, When youre inside the Properties screen of your mouse, select the. http://support.microsoft.com/kb/929135. If it still doesn't work, try blowing on the laser or use a Q-tip to get rid of some eventual dust. this worked absolutely perfectly, meaning the problem was with my Naga, either the mouse itself or software (Kind of luck?? Sort them by vendor ID, select everything related to that product, right click, and uninstall them all. The longer it takes to reproduce the failure, the longer it'll take to debug unless you are lucky. Dec 2021 and still no Fix. good to see that Razer cares about customer support. In my case, the problem became less severe when I started using a different USB slot. Thanks so much! I'm also using Viper 8kz wired. And again sorry if this isnt the section to post in, if it can be moved great, and again, please feel free to copy and paste to any releveant subreddits/non reddit forums. That's where I discovered that the issue happens when the mouse is lifted.