As of today, Park National Bank is the 82nd largest bank in US by branch count. SundayClosed, 4050 University Avenue SundayClosed, 1601 Greenway Cross, Ste 101 20175 N 67th Avenue Glendale, AZ 85308. Vernon, OH 43050-7205. PO Box 71268 To learn about a bank, youve got to know the men and women behind it. The service will show you the distance to the branch as well as working days and bank opening hours. Use online banking or our app to set up customized alerts for the transactions you care about most. Simply dial 1-866-224-7314 to gain access to your account balance, information on checks or withdrawals, verify deposits, transfer funds, make loan payments or more. Bank rating displayed here is the average value for all Park National Bank branches. Wells Fargo Bank P. O. It has been an honor to partner with and support more than 7,500 businesses in our local community with PPP loans when things were unpredictable during the height of the pandemic. Saturday 9:00 a.m. to 12:00 p.m. Wednesday8:00 a.m. to 6:00 p.m. Totally clear and user friendly. Sell your loan to an institutional investor or the public through a securitization to realize a lump sum profit immediately. The only way for a bank to truly give its customers the service they deserve is to be a part of their community. Personal/Business Online Bill Payment Support. Does Park National Bank have a grace period? Saturday9:00 a.m. to 12:00 p.m. If you are experiencing difficulty in paying your mortgage or have suffered damage to your home as a result of Hurricane Ian, please contact us at 800-526-9098, Option 5. - Complete Address - The full account number or other information to identify the account being disputed Payment and Customer Service. Thursday 8:00 a.m. to 6:00 p.m. Whatever your need, our team is willing to sit down and understand exactly what you need to find the best lending solution. This was after I discovered they changed it and had been going off of current balance ( because available balance was off the side of the screen and unable to be seen without a workaround. Thursday8:00 a.m. to 6:00 p.m. With a savings rate of 0.15%, The Park National Bank ranks poorly in comparison to the average U.S. bank. Friday9:00 a.m. to 5:00 p.m. Download Acrobat Reader 5.0 or higher to view .pdf files. To set up telebanking, call our Customer Care team at 888-474-7275. Contact Us By Mail Write a check and mail it, with your loan payment details, to P.O. Bismarck South Branch219 South 3rd StreetBismarck, ND 58504, Lobby HoursMonday - Friday: 9:00am - 4:00pm, Drive-up HoursMonday - Friday: 7:30am - 6:00pmSaturday: 9:00am - 1:00pm, Bismarck Sunrise Branch3000 Yorktown DriveBismarck, ND 58503, Lobby HoursMonday - Friday: 9:00am - 4:00pmSaturday: 9:00am - 1:00pm, 801 East Century AvenueBismarck, ND 58503, Drive-up HoursMonday - Friday: 8:00 - 5:00Saturday: 9:00 - 12:00, Drive-up HoursMonday - Friday: 8:00 - 5:00. SaturdayVideo Banker Available 9:00 a.m. to 12:00 p.m. Submit your comment, review or complaint about Park National Bank. Personal/Business Online Banking Support Phone: 740.349.8633 or Toll-free: 888.791.8633 Hours: 24 hours a day, 7 days a week Personal/Business Online Bill Payment Support Managing your own investments can be confusing and stressful, and your options can change every day. *A business day is Monday-Friday, excluding Saturday, Sunday and Federal Holidays. Personal/Business Online Banking Support Phone: 740.653.7242 or Toll-free: 800.324.7353 Hours: 24 hours a day, 7 days a week Personal/Business Online Bill Payment Support Phone: Toll-free: 877.351.5431 Hours: 24 hours a day, 7 days a week Friday 9:00 a.m. to 5:00 p.m. Check out the resources below to ensure you have all the information you need, then apply for your HELOC or home loan online, and personal loan or auto loan online in a branch during business hours. You provide us your deposit account information and when you want the payment deducted each month. 09-06-2008Acquired First-Knox National Bank (6651) in Mount Vernon, OH. Leave a good thing alone. Whatever your need, our team is willing to sit down and understand exactly what you need to find the best lending solution. No new branches were opened in the last 12 months No branches were closed in the last 6 months 1 South Main Street, Mount Vernon, OH 43050, 401 South Sandusky Avenue, Bucyrus, OH 44820, 40 South Limestone Street, Springfield, OH 45502, 50 North Third Street, Newark, Ohio 43055, Acquired The Security National Bank and Trust Co. (6655) in, Acquired The Citizens National Bank of Urbana (6715) in, Acquired First-Knox National Bank (6651) in. Log In Skip to main content Personal Business 4040 Indian Creek Parkway Overland Park, KS 66207. . I have tried to give it time to maybe work out the bugs but so far it hasn't. You can lower your rate or get cash in as little as 20 seconds. Park National Bank currently operates with 92 branches located in 4 states. Open a deposit account at Park National Bank and transfer money between accounts each month at no cost. If you provide the business with information, its use of the information will be subject to that businesss privacy policy. Check Park National Bank branches found near your location. Find your nearest Park branch so we can talk in person. Available M-F Thursday 9:00 a.m. to 5:00 p.m. Box 2005, Mt. After downloading the app, login with your online banking ID and password. You are about to leave the PurePoint Financial website. If you continue to use this site we will assume that you are happy with it. If you have recently written a check that has posted to your account you can: Sign on to Online Banking. Contact. Personal Loans- These flexible loans can be structured for the amount you need with a repayment plan that wont put you under water. Wednesday8:00 a.m. to 6:00 p.m. Sunday Closed, 110 North Grand Avenue ET Sat, 8:00 a.m. - 1:00 p.m. BNC National Bank does not warrant or make any representations regarding the use or the results of the use of the materials on this Web site in terms of their correctness, accuracy, reliability, or otherwise. Please note that our office mailing address has changed. 09-20-2008Acquired The Citizens National Bank of Urbana (6715) in Urbana, OH. Our associates are available and happy to help you . Tuesday9:00 a.m. to 5:00 p.m. Bank routing number is a 9 digit code which is necessary to process Fedwire funds transfers, process direct deposits, bill payments, and other such automated transfers. Individual Retirement Plans (IRAs) Deposit Based, Individual Retirement Plans (IRAs) Investment Based, Retirement Planning & Investment Calculators. Never missed a payment. . Find ways to contact Trustmark Bank, including phone numbers, mailing addresses, and more. Saturday9:00 a.m. to 12:00 p.m. . Monday 8:00 a.m. to 6:00 p.m. There are many ways we can help your business thrive and grow, and were ready to assist you to take the next step. Thursday9:00 a.m. to 5:00 p.m. Tuesday9:00 a.m. to 5:00 p.m. Park National Bank is a FDIC-insured bank with certificate number of 6653. Friday8:00 a.m. to 6:00 p.m. SaturdayClosed This email is not secure, please do not include any confidential information such as social security number, account number or account balance with your submission. ET Sat, 8:00 a.m. - 2:00 p.m. If you wish to continue to the destination link, press Continue. Don't have any deposit accounts with us? Wednesday9:00 a.m. to 5:00 p.m. Its one-year CD earns at a rate of 0.05% and the five-year CD has a rate of 0.35%, while its highest-yielding money market account has a rate of 0.40%. Contact. Madison, WI 53713. The bank has most branches in Ohio, South Carolina, North Carolina and Kentucky. Saturday 9:00 a.m. to 12:00 p.m. Thursday8:00 a.m. to 6:00 p.m. Get customer support for all your banking queries immediately. It works really quickly and it is easy to use. From our app, you can safely make a payment from your mobile device by transferring money between Park National Bank accounts. Convenience Payment lets you use the following to make your payment from another financial institution: A new car, a home remodel, or fulfilling a lifelong dream can all require more money than what you have on hand. Common mistakes people make when refinancing. How long does Park National Bank take to repossess my car? Sun Prairie, WI 53590, Monday 8:00 a.m. to 6:00 p.m. Wednesday 8:00 a.m. to 6:00 p.m. Sunday Closed, Video Banker There are Many Quick and Easy Ways to Contact Us: Hours & Locations. Monday 9:00 a.m. to 5:00 p.m. Drive Up: Monday - Friday: 8:00 - 5:00. Tuesday9:00 a.m. to 5:00 p.m. Telephone Banking (24 hour): (866) 336-2265. Just insert your address, city and ZIP code and find the nearest Park National Bank branch. Wednesday8:00 a.m. to 6:00 p.m. Contact the National Bank of Arizona Customer Service team, find the nearest National Bank of Arizona branch or ATM, get routing numbers, or get answers to frequently asked questions. Friday9:00 a.m. to 5:00 p.m. The assigned Fed RSSD ID of Park National Bank is 489623. Tuesday8:00 a.m. to 6:00 p.m. Enable location in your browser (it is usually requested in the pop-up notification). By linking to the website of this private business, PurePoint is not endorsing its products, services, or privacy or security policies. Privacy Policy | Privacy Notice | Terms of Use | USA Patriot Act | Web Accessibility Notice | Sitemap 2023 Park Bank. Privacy Policy | Privacy Notice | Terms of Use | USA Patriot Act | Web Accessibility Notice | Sitemap 2023 Park Bank. Please let us know the issue you are experiencing along with your property address and the best phone number for us to reach you. Hours. When you reach out to nbkc, you're talking to a real human. Contact Fifth Third Bank today or browse through our extensive collection of FAQs. Sunday Closed, Drive-Thru If you need immediate assistance, it's always best to call our Customer Service at 800-967-8526. The information that this private business collects and maintains as a result of your visit to its website, and the manner in which it does so, may differ from the information that PurePoint collects and maintains, (please refer to the Terms of Use and Privacy Policy for privacy protections PurePoint provides to its website visitors). Process Of Buying, Building, Or Refinancing A Home, Apply for Personal Loan, Auto Loan or HELOC. List of all the branches in the city/state. The Bank near me tool is very helpful for those who need Park National services but do not know where is the branch nearby or close to any other address. Our team is available 24/7, 365 days a year at 888-474-7275. Too many steps to deposit a check and unable to view all accounts at a glance. Box 51193 Los Angeles, CA 90051-5493. . Sunday Closed, 104 South Main Street New isn't always better! It buffers forever and when it finally is visible it isn't smooth to navigate. Hours: 24 hours a day, 7 days a week. 04-01-2019Acquired Carolina Alliance Bank (58432) in Spartanburg, SC. We use cookies to ensure that we give you the best experience on our website. Park National Bank is a FDIC-insured bank with certificate number of 6653. Customer Care Center Phone: 877-351-5431. You have questions, we have answers. ATM at this location I was perfectly comfortable with the old app. Thursday8:00 a.m. to 6:00 p.m. You have questions, we have answers. Unity National Bank. They changed the app and somehow made it more clunky. Madison, WI 53717, Monday9:00 a.m. to 5:00 p.m. Investor Relations Contact Ms. Michelle Hamilton 51 North Third Street P.O. Our associates are available and happy to help you any time. Justsign into Online Banking. The full address of bank headquarters is 50 North Third Street, Newark, OH 43055. Sign in to your account Welcome back! Buying a home should be one of the most memorable experiences of your life. If you continue to use this site we will assume that you are happy with it. By Phone: (954) 491-7788 Personal Bankers are available during normal business hours. Madison, WI 53703, Monday9:00 a.m. to 5:00 p.m. Box 3500 Newark, OH 43058-3500 (513) 965-4035 michelle.hamilton@parknationalbank.com Transfer Agent Broadridge Shareholder Services Tuesday8:00 a.m. to 6:00 p.m. Put your payment and loan details in an envelope, place it in the secure night drop at a Park National Bank location, and it will be processed the next business day. Sunday Closed, 2401 South Park Street Thursday 9:00 a.m. to 5:00 p.m. Having a financial partner working with you makes all the difference. The most incompetent place I have every dealt with. You can continue to rely on the same great service from your same local bankers. You can visit a Park National Bank office to make payments in-person, or let one of our bankers help you set up an automatic payment. I had organized every legal Read more, They are always very nice to me and I like making my car payment thru the drive thru banking. Read more. If it doesnt work (due to various reasons like browser settings and others) enter your current address, city or ZIP code. Friday9:00 a.m. to 5:00 p.m. What you see is what you get a simple, secure account that won't charge . At Myfin we have our own rating system, which gives the 4.5 rating to Park National . This is concerning the third party company that Park National Bank uses for their credit card. Columbus OH 43218 updated by Gita on 09/10/2020 ( thank you ) HUNTINGTON NATIONAL BANK. After-hours payments are accepted through the night drop. Thursday8:00 a.m. to 6:00 p.m. Glendale, AZ. You will be able to download a PDF. Friday8:00 a.m. to 6:00 p.m. Send us a Message Previous version didn't have this problem. Sunday Closed, 1815 Greenway Cross Business Customers: First Data - 1-800-542-1894 Clover - 1-855-853-8340 Authorize.net - 1-877-447-3938 Payeezy - 1-855-448-3493 Wausau (Online Banker Issues) - 1-866-711-0566 Box 6995 Portland, OR 97228-6995. Credit Card. Please login to online banking and click "Notify Us". By clicking on the link below, you will leave the PurePoint website and enter a privately owned website created, operated, and maintained by another unaffiliated business. Tuesday9:00 a.m. to 5:00 p.m. And when you belong to something as special as that, well, investing time and money in places just a few sidewalks away becomes the natural thing to do. Monday8:00 a.m. to 6:00 p.m. We look forward to taking care of you and giving you the personal attention you deserve! Your location will be determined automatically. Our heritage is firmly rooted in values of service, integrity and local community commitment. Log in verification texts take over an hour to be delivered. 4.5 . Wednesday 8:00 a.m. to 6:00 p.m. Wednesday9:00 a.m. to 5:00 p.m. Philadelphia, PA 19176-6268, Speak to a Specialist Friday 8:00 a.m. to 6:00 p.m. Sunday Closed, Drive-Thru Tuesday 9:00 a.m. to 5:00 p.m. 1176 West Main Street Tipp City, OH 45371 Phone: 937-667-4888 . Home / FAQs / How to save thousands on your Park National Bank auto loan, Nicholas Hinrichsen - Published: March 1, 2023, How to save thousands on your Park National Bank auto loan, You can lower your monthly payments on your Park National Bank auto loan and save. Mr. Trautman talks about Parks unique origin story and how the banks efforts at unifying under one umbrella yielded significant advantages for the bank's growing brand. We look forward to taking care of you and giving you the personal attention you deserve! Check Park National Bank branches found near your location. Personal loans can be used for almost any need. Please direct your correspondence to our new office location at: PO Box 71268 Philadelphia, PA 19176-6268 Speak to a Specialist 1.833.787.3764 (toll-free) Monday - Friday, 9:00 a.m. - 7:00 p.m. Eastern Time (except Federal holidays). Lobby Hours Monday - Friday: 9:00 - 5:00. Saturday9:00 a.m. to 12:00 p.m. Set this up to have your payment happen automatically. ET Sun, CLOSED Loan Payment Assistance (800) 323-9865 M-F, 8:00 a.m. - 9:00 p.m. Park National Bank is a family of community banking teams that deliver an exceptional breadth and depth of resources to individuals and businesses, with a hands-on, personalized approach to service and strong local leadership that invests deeply in the places we live and work. To find the nearest Park National branch you need to: Congratulations! Payoff Personal Loan . This is updated information from April 30, 2021 This address is for lienholder and loss payee Huntington national Bank 5555 Cleveland Ave., GW1C01 Columbus, OH 43231 33 East Main Street You deserve to feel confident in your retirement plan and have a partner who cares about you and your future. Please note that our office mailing address has changed. Wednesday8:00 a.m. to 6:00 p.m. 07-01-2018Acquired NewDominion Bank (57888) in Charlotte, NC. Wednesday9:00 a.m. to 5:00 p.m. Please use this contact information to get in touch with us. Customer Service 888-474-7275 Connect to remote support Telebanking 800-762-2616 Visa Debit Card Fraud Monitoring Service 877-253-8964 Let's talk. Saturday 9:00 a.m. to 12:00 p.m. My elderly mother had to call 3 or 4 times to get my name added to her account to help her with her ban Read more, Bob Boss, I had the worst banking experience of my 70 years at the Bucyrus Park Bank today. Do a three-way phone call with the new lender and a Park National Bank customer service rep at 1-888-474-7275, which allows the new lender to ask Park National Bank all the questions necessary to pay off your existing loan. the number 1 goal of a car dealer is to sell a car, the number 2 goal of a car dealer is to sell the car at the highest possible margin. Our friendly home lending experts will guide you through the process from start to finish. A banker will contact you directly to confirm your appointment time. You can always send us a secure message. Saturday9:00 a.m. to 12:00 p.m. When calling from outside the U.S., please dial +1.212.753.7873 Here you may find: Enjoy your browsing and dont forget to bookmark Myfin.us. https://www.parknationalcorp.com/common/disclosures/privacy.pdf. Park National Bank's mobile banking app is the ultimate connection to your money - and it's free! Payments made before 7 p.m. EST will be applied to your account the same business day.*. Park National Corporation 50 North Third Street . Saturday 9:00 a.m. to 12:00 p.m. They can help you make a payment or set up our many electronic payment options. Please direct your correspondence to our new office location at: 913-905-2100. For finding the nearest branch use our search tool. Below is a list of some important events in banks history, including mergers and acquisitions. Tuesday 8:00 a.m. to 6:00 p.m. Log into the online banking at Account Login (https://parknationalbank.com/, Mid Right) and browse to the 'Loan Payoff' tab. Thursday8:00 a.m. to 6:00 p.m. If you have telebanking, simply dial 800-762-2616, enter your password and follow the prompts. Get in touch with us today and meet with one of our bankers to get started. Apply for Personal Loan, Auto Loan or HELOC. We recommend you review their information collection policy, or terms and conditions, to fully understand what the business collects. When you got your Park National Bank loan, Whether you've made your payments in time and full, your payoff amount (usually your loan amount balance plus a few small fees), the due date until your payoff is valid to avoid late fees (usually 10 days from when you requested it), the per-diem (how much of daily interest your loan accumulates), your account number (the new lender needs that to payoff your loan), the payoff address (the new lender needs to know where to mail the check to). They can help you make a payment or set up our many electronic payment options. Saturday 9:00 a.m. to 12:00 p.m. According to Moody's, the Park National 's rating is N/A. Chat with our support team any time, day or night. Card alerts are easy to set up and help protect you from fraud. Madison, WI 53705, Monday9:00 a.m. to 5:00 p.m. Tuesday8:00 a.m. to 6:00 p.m. . No issues during contract. For finding the nearest branch use our search tool. NOTICE: The materials on this Web site are provided "as is" and without warranties of any kind, either expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Vernon, OH 43050-7205. From online banking to using the Fifth Third Bank mobile app, explore our list of popular banking questions and answers. The bank operates as a subsidiary of Park National Corporation. Your home serves as the collateral in this type of loan, and you are only required to pay back what you use. There is a $4.95 service fee charged by the third-party service provider. At Park Bank, we understand that the loans we provide are more than just money to you; theyre the means to take the next step forward or chase a dream. Saturday9:00 a.m. to 12:00 p.m. An internal transfer allows you to move money between Park National Bank accounts. The assigned Fed RSSD ID of Park National Bank is 489623. This update is horrible! If you don't have your checkbook handy, don't worry. Its one of the many ways we can serve you more! According to the Federal Deposit Insurance Corporation records and based on the institution's charter type, Park National Bank is classified as a commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC). For a list of all Park National Bank branches and detailed branch information like hours of operation, phone number and address; please refine your search by selecting a location from the map or list. Sunday Closed, 2275 Deming Way For the fastest answers to your questions, check out our FAQs. No need to set a foot in a bank or credit union. In order to enter a phone number you have to type in the dashes too. A total of 25 customers had cast their vote for 92 branches and in average, Park National Bank got a score of 2.8 out of 5 stars. Please contact us with any concerns or comments. 1.833.787.3764 (toll-free) Sign in to view status or complete next steps on your loan. Tuesday8:00 a.m. to 6:00 p.m. A banker will contact you directly to confirm your appointment time. Looking ahead to the future, its a great time to check in with your banker. When you bought your car, the participating, Check if you have positive / negative equity, Compare rates offered by lenders or contact a refinance broker, Calculate your new rate and monthly payments, Number of Hard Inquiries (less is better). Apply In-Person For Your Personal or Auto Loan, Home Equity Line of Credit Application Checklist. Thursday9:00 a.m. to 5:00 p.m. Bill Payment Support. Our team of professionals is ready to listen. We offer multiple convenient ways to make a payment at no cost. Sunday Closed, 8001 Excelsior Drive After downloading the app, login with your online banking ID and password. Mon.-Sun. Make a quick call and press a few buttons to make a payment from your phone. Monday8:00 a.m. to 6:00 p.m. This new update is too slow. So we can deliver easier access to the full breadth and depth of our resources. Guess what? If you accept third-party goods or services at our website, the third party may be able to identify that you have a relationship with us (for example, if the offer was made only through our site). Tuesday 8:00 a.m. to 6:00 p.m. Connect with Us Come In Find your nearest Park branch so we can talk in person. Now, all 12 brands stand united under one brand. Friday8:00 a.m. to 6:00 p.m. a thorough thought leadership piece about it, you are overpaying and can save money through refinancing, reduce your monthly payments within 2 minutes or less, follow our three simple steps to get a firm offer, three simple steps to refinance your auto loan. Get in touch with us today and meet with one of our bankers to get started. My card was declined, I did some digging and found this all out. Friday9:00 a.m. to 5:00 p.m. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Guess what? Sunday Closed, Drive-Up Video Banker Park National Bank is the 8th largest bank in Ohio with 83 branches; 41st in South Carolina with 5 branches, 50th in North Carolina with 3 branches and 155th in Kentucky with 1 branches. Thursday9:00 a.m. to 5:00 p.m. Monday8:00 a.m. to 6:00 p.m. It acts like you're making a new account even if you're just trying to log into an existing account, and it didn't save the previously saved billing information well. Individual Retirement Plans (IRAs) Deposit Based, Individual Retirement Plans (IRAs) Investment Based, Retirement Planning & Investment Calculators. Thursday 8:00 a.m. to 6:00 p.m. document.write((new Date()).getFullYear()); MUFG Union Bank, N.A. Home Equity Line of Credit (HELOC)- Well help you establish a revolving line of credit with a fixed limit for you to draw on as you need. Convenience Payments. Best bank for refinancing your Park National Bank loan? Verona, WI 53593, Drive-Up Video Banker Our Kansas City bank locations. . It's just awkwardly made and you'd think they'd transfer over your previous information better. The old app was perfect for me. Enjoy an updated mobile banking experience with enhanced features and added services, plus the convenience of personal online banking, all at your fingertips. Life can be expensive. Our team is available 24/7, 365 days a year at 888-474-7275. . The bank has 4 reviews or customer complaints filed. lower your rate in less than two minutes. is the only fully digital platform that lets car owners like you do so from the comfort of their own home. The bank has most branches in Ohio, South Carolina, North Carolina and Kentucky. Park National Bank currently operates with 92 branches located in 4 states. As of today, Park National Bank is the 82nd largest bank . Read more banking FAQs here. Fitchburg, WI 53713, Monday9:00 a.m. to 5:00 p.m. Park National Bank is a family of community banking teams that deliver an exceptional breadth and depth of resources to individuals and businesses, with a hands-on, personalized approach to service and strong local leadership that invests deeply in the places we live and work. Customer Service HoursMonday - Friday: 8:00 - 5:00. Enrolling in Autopay from your checking account. Well do the rest! There are 87 Park National departments located near you. Thursday9:00 a.m. to 5:00 p.m. Monday8:00 a.m. to 6:00 p.m. Youve done it. SundayClosed, Drive-Up Video Banker For more than a century, Park National has helped local families, businesses and communities achieve financial success with more confidence and ease. When calling from outside the U.S., please dial +1.212.753.7873. Find a Location Need to dig deeper? Does Park National Bank report to the credit bureaus? All Rights Reserved. Your problem, question, idea, or comment is now officially as urgent and important to us as it is to you. You can visit the official website of the bank at https://www.parknationalbank.com for more information and online banking service if available. Tuesday 9:00 a.m. to 5:00 p.m. SmartAsset Average: 3.5. Contact nbkc via phone, chat, or email. Write a check and mail it, with your loan payment details, to P.O. All rights reserved. Per Huntington Bank the correct address for sending proof of Auto Insurance is: P O Box 182519. We are not responsible for the information collection practices of the other websites that you visit and urge you to review privacy policies before you provide them with any personally-identifiable information. By Fax: Main Lobby: (954) 491-2833 Lending Department: (954) 267-8123. I tried to open an account for my 98 year old mother who is in assisted living. Call the Park National Bank customer service phone number at 1-888-474-7275 and ask to be connected to the loan payoff department.