The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. International shipment of items may be subject to customs processing and additional charges. View cart for details. If you want to start your own business, the reseller business model can be a great place to start. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. We protect ourselves! It shouldnt be like this, I know. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. I always encourage our members to use those photos! You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. Choose Print label. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. View cart for details. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. 1. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. I try to get them to give me the reason for the return. In this case, I just try to do damage control. The carrier will then go and pick up the damaged item and do its own investigation of the damage. What does the eBay Money Back Guarantee cover? My desire is that they get more than they are expecting! You can also check the progress of your return request at any time. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Need an update on an open return request? On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. Carefully check the returned item before issuing a refund. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. This happens more often than not. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. You have 3 business days to respond to the request and resolve the buyer's issue. I find too many fun toys for my family (or myself), and just love the whole process. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. Its very, very important to take photographs for your records both using freight and Fedex and UPS. I cant make the buyer read it! Many eBay sellers accept returns if you've changed your mind. Here you can discuss all things shipping with other members. Covers your purchase price plus original shipping on virtually all items. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. and another item where the item returned was not the part I sent. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. If, after a few days, youre not happy with the sellers resolution, were here to help. If your item hasnt arrived, or isnt as described,let the seller know. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. The unofficial eBay subreddit. Their listing states they do not accept returns. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. . These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Whenever an item that I ship is damaged, I put in a claim with the carrier. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. See our page on. Ebay sides with buyers in not as described claims. You can also find more information in our full article below. I have been selling on eBay for 23 years and I do not accept returns and never have. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. There's no way around losing an Item Not As Described case. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. But they don't have to disrupt your businessor your profits. Having an accurate listing description is so important, especially if you are selling used items like I am. No. Still, it wouldn't really matter what you put in the description. There are several ways you can send an item back to the seller. For example, you may haveopted to automatically accept return requests. Be accurate in your listings, it will save you money and a headache in the long run! If you're not able to resolve things with the seller, you can ask us to help. Tip Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. I threw everything away". Youll need to ship the item back before the date stated in this email. There are two categories of return requests from customers: 1. Say something like: There is a scratch on the back, please see photo #9 for details. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Learn more about our Condition of returns policy. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Keep in mind that on eBay, it is seller beware, not buyer beware. (oh and that happened b.c ppl would send it back stating wrong size). Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. We have several policies built into our business model that protect us from having to return items. A dialog will open as you type your search terms. See our page on, Would you like us to help with an open return request? Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Accept the return:The buyer will send the item back to you for a full refund. Add a message to the buyer explaining why the refund wasn't full. This is a good option for low-value items. 114K subscribers in the Ebay community. Let the seller know how they can help resolve the problem. Being faced with a return request can be very intimidating. If you are scared to start eBay because of the fear of returns, dont be. eBay Business Equipment Purchase Protection. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Received a damaged item with a missing part. They claim they are not responsible for damage during shipment, and imply that I lost the part. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. The best option for you is to send a Return label, at your expense. Select your reason for closing the return from the dropdown, and add details if you want to. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Something went wrong. Ready to start making a good side income from flipping? - edited If the problem is small, I take advantage of the eBay partial refund policy. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. The dispute is Not As Described. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. This is a good option for low-value items. We'll automatically close a return request if there's been no activity. See the table below for guidance on issuing a partial refund. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. It covers purchases paid with PayPal and most other electronic payment methods. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. For more information, see our Condition of returned items policy. 17 votes, 21 comments. And this is my fault? Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" What does the eBay Money Back Guarantee cover? The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Take good photos with good lighting from every angle. eBay Business Equipment Purchase Protection. You can also open your Returns dashboard and select View return details from beside the item. 1. If the buyer is responsible, choose your return address from the dropdown menu. (MBG). If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Good luck! 07-05-2020 If, after a few days, youre not happy with the sellers resolution, were here to help. Send you a message The seller may ask you for some more details about your return request. We've outlined your response optionsbelow. If youre a reseller in 2023, you can find deals on items in many places. When I have photographs of how I shipped my item, I will have those as proof. Sellers accept the majority of the risk when choosing to sell here. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. More shipping tips from your fellow sellers! Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). 2. Do I need to pay extra for the eBay Money Back Guarantee? If your item hasnt arrived, or isnt as described,let the seller know. What do you mean by adding sold as is to your terms and policies? I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". (2) One does not activate this seller protection by calling customer service. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. To the OP- the great thing is, you are selling items without much competition, apples to apples. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Check the seller's return policy in the listing to see who is responsible for return shipping costs. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. You'll also be responsible for covering return shipping costs. Couldn't tell you if it helps but it doesn't hurt. If it is a lame reason (and sometimes it is! If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help.