I used Instacart for 2 months with no problems adding items after checkout, but now I can't add any once I checkout. Search for specific items or browse by department. Fruits and produce sold in bunches (such as bananas) should be placed in an approximate multi quantity. Fill out the paperwork. However, if you decide to tap the item to open the product's page, you'll find the two quantity and ""Add to Cart" buttons at the bottom of the screen for additional details. Note: Depending on your selected retailer and delivery time, your order may be stored at the appropriate temperature for each item until delivery. As an in-store shopper . To redeem a gift card through the Instacart website. Adjust the item quantity by using the + or - buttons. 1. Through instructions, you can let your shopper know that you prefer greener bananas or help them find the apartment to drop off your order. Check out this step-by-step guide to create your account and place your first order. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. At checkout, continue to the Say thanks with a tip page. When you have items totaling the minimum amount threshold in two different stores, these orders will both be placed. Tap the plus or minus symbol to increase or decrease quantity. You can view your favorites under the Buy It Again category on a store's homepage. to view items already found and changes like replacements and refunds. Prompts customers to review changes before checkout. Adding a photo is optional but can help your shopper find the item. Tap the Chat link at the top of the screen to let them know if you want to add items to your order or make other changes. Shoppers can pick and pay for the items at the grocery store then deliver it to your address. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving trips to do grocery or other retail shopping for customers before . This article has been viewed 46,717 times. To see items your shopper has already located. Instacart probably knows the best and closest location to pick up your order at, but you won't be able to specify which location it is, and won't be told exactly where you're shopping from. Recognize what's not able to be ordered and delivered. Want to chat with your shopper? Don't try to mention the aisle number. Select the order you want to cancel by scrolling down the list. From the checkout page: Click or tap Review to review items and add instructions; After you ordered: Visit the Order page to review your items and add any instructions; Item instructions carry over to future orders. You can search the catalog or choose a replacement from a list of suggestions. You add an item to your order after checkout; An item you order needs to be replaced, and the replacement has a different price; An item you order is sold by weight and the exact weight is slightly different; Press J to jump to the feed. The delivery screen includes an estimated time of arrival and a map you can tap to follow the drivers progress. Don't use copyrighted images from other sites - search sites included. You can change your delivery date and time up until a shopper begins working on your . Recognize what's not able to be ordered and delivered. to view items already found and changes like replacements and refunds. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Begin typing to search, use up and down keys to navigate, enter to select. If you want to buy an item that isn't currently listed in the Instacart database, you may need to add it to your order as a Special Request. 2. Open up the Instacart app. : To select your own replacement, tap or click on the item, then select. (If you have notifications turned on, youll get an alert as well.). You can chat with your Shopper explaining your decision towards the beginning of your order and they will try to comply with your decision, but keep this in mind when ordering these types of items from Instacart. You can log in with your email and passcode, or using Facebook or Google-connected login. Tap Account > Your orders. A personal shopper receives the order and starts collecting items as mentioned in the order. Log in to the app if you haven't already done so. This option will notify the shopper its an unattended delivery and prompt them to take a picture of the order at your door before they leave. For best results, download the latest version of the Instacart. To create this article, volunteer authors worked to edit and improve it over time. At the top of this page, it'll list the store name and logo, as well as the total. Then tap, for EBT SNAP-eligible items after checkout on the, Enter the amount you want to charge to your EBT card. When this happens, you have 3 options. This article has been viewed 46,717 times. You can adjust charges on your EBT card up until you . Sorry, you cannot add to your order." Customer Service Manager. They offer no department, resource, phone number or other, for us to dispute these issues. If you need to change its quantity to a lower number, press the - button then tap "Change qty". Include your email address to get a message when this question is answered. Replace items on website. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. When it's time for delivery, you'll see a message in the Instacart app's order screen. Just tap. To select your own replacement, tap or click on the item, then select Pick Specific Replacement. The Instacart app lets you track your personal shoppers progress and view item changes. Confirms that the order was delivered to the address provided. for the item or something that the Shopper wouldn't expect to do. That was last Sunday..its been 9 days..same thing..i called instacart..everyday..ive uninstalled..reinstalled..tried accessing thru Google..nope.always use phone ..android.so went on MACBOOK PRO..same thing.except wouldn't accept my usual password..had to go thru all the bullshit from 10 yr. Ago..then back on phone..had to change everything there..i wish i could kick someones ass..so instacart thru their hands in air..nothing they can do..i called Wal-Mart..they said it's instacartinstacart say it's Wal-Mart..hey..in Canada Wal-Mart saves me 25$ for every 100$ i spend..superstore is ridiculously overpriced.."no frill's" low prices have gone the way of the dinosaurs. Add it to your cart by selecting +Add or Add to Cart. Tap Credits, promos & gift cards. Sign up for Instacart or log into your existing account. The app won't accept additions between the time you check out and the time your Shopper starts shopping, so if you place an order with a special request and then go back and try to add additional items (like the app said you could), you may see a message saying "Your item total is less than $10." link at the top of the screen to let them know if you want to add items to your order or make other changes. ). Watch the time frame of how far out you'd like your order to be delivered. If you have items in your cart from more than one store, you'll need to choose a delivery window separately for each store. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. This is the default option for when items arent available. To create this article, volunteer authors worked to edit and improve it over time. Retailers may also have size, weight, or price restrictions on certain items. Tap the shopping cart in the top right corner of the screen. This option will notify the shopper its an unattended delivery and prompt them to take a picture of the order at your door before they leave. You could even mention to your Shopper that they might want to ask the Deli/Butcher/etc. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving [] Contact our dedicated Senior Support Service if you need help getting started or with an existing order. The following table describes the statuses and any actions that the customer can perform from that status page: For example, the following image shows an order in the Shopping in progress status. to review your notes when ordering the same items in the future. Shopper pays the bill through Instacart's prepaid debit card which is accepted at the grocery store. Take a photo of the exact product you are looking for and send it to your Shopper. Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. You'll be asked to add a delivery address and your payment information. again to view all the completed changes and items in your order. Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items. Tap the plus or minus symbol to increase or decrease quantity On the website 1. Add in any additional instructions. Note certain items, such as alcohol, may not be added after your order is placed. If the brand you picture doesn't match an in-store item, your Shopper may ask you for more details so they can pick a comparable product when they shop your order. For best results, download the latest version of the Instacart app for iOS or Android. So I guess you just have to have most of your order ready before you reserve a slot. For an order placed through the Instacart App, follow these steps: Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. Instacart insists the move is part of a long-planned transition away from having workers stationed in stores, and that grocers prefer to have their own employees fulfill those orders, adding that . On the website At the top left, click the 3 horizontal lines; Click on an order to view its progress; Tracking your delivery in progress. Assuming there was no add on limit and I could add later, turns out there is. Begin typing to search, use up and down keys to navigate, enter to select.