Lamentamos pelo inconveniente. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. We completed the project three days ahead of schedule. Strong support professional with a Bachelor of Business Administration (B.B.A.) How candidates got an interview. I was also processed for final interview. Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. I interviewed at Dnata (Ho Chi Minh City) in Mar 2021, Easy, just need a drug test to pass and very easy questions like what when were there a time you had delt with a difficult passenger and how do you handle your stress in a difficult time. ", "That is a great question, and I appreciate that you consider continued education options for your employees. ", "My current company does not utilize any team-based messaging applications, but I am familiar with the team and project-based management programs such as Trello and Wrike.". The recruitment coordinator immediately called for an initial interview after passing the paper screening. Able to work under pressure, and possess good problem-solving and communication skills. - How long has this role been vacant? I interviewed at Dnata (Manchester, England) in Oct 2022. United Arab Emirates Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie I interviewed at Dnata (Manila, Manila) in Nov 2022. Any current certificates and tickets are helpful to bring with you to the interview. Philippines, {%selectedMarker.primaryContact%} Employee engagement went up, and some powerful connections were made. First you will have an assessment test which is basically you need tackle the time limit. dnata Airport Operations verdade. There were a few key takeaways from this experience. Receiving feedback from a manager or supervisor can be tough. "I have used a variety of team-based messaging applications. . I am looking for compensation that is aligned with the role and provides an opportunity for growth.". Very easy, nothing to hard. Caso continue recebendo esta mensagem, Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. With that said, I also bring public sector experience from earlier in my career. ", "I find myself getting along with most people at work. Simple and easy to understand the process. Life gets busy, but this is a great opportunity to network with your peers outside of the daily grind of business.". One example of this would be the telephone sales scripts that I crafted for our inside sales team. Give an example of how you coached a coworker who was having difficulty preparing for a big presentation. message, please email 5 Dnata Customer Service Agent interview questions and 5 interview reviews. We will get enough time to answer the question and no need to be hurry. I interviewed at Dnata in Jan 2018, Group activity day- they talked about the company and then had us do some team activites and then needed to answer 3 different question sheets, this was then followed by one on one interview. My biggest take away from my post-secondary experience is my knowledge of public infrastructure as well as the project management skills that I acquired. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. I applied through college or university. Amongst other general interview questions, I was tested on what do acronyms stand for. Upvote 14. I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. Get started with your Free Employer Profile. Are you able to be productive in any environment? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. and Terms of Service apply. I have been in the industry 7+ years. This question challenges you to think about how you act as a leader in your daily life. {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} Onboarding new employees is an expensive and time-consuming endeavor for any employer. It's great to see their excitement for what's to come, and their passion for the industry. A waste of my time! They were lively and effective, and sales increased by 23% in the first 90 days of implementation. My example of performance improvement was what they needed to make some changes. Working for Dnata gets you recognised and other companies want to grab you. "I am always interested in learning more about this industry and the changes that are taking place. Interviews at Dnata Experience Positive 72% Negative 14% Neutral 14% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Answer dates might appear two to three weeks before they were published. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Please enable Cookies and reload the page. Privacy Policy How to Answer: Why Do You Want to Work Here? We have many competitors in this industry. We should prepare about our self very well, I applied online. Be sure to complete your answer by telling the interview what the outcome was. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. | Learn more about Muhammad Shofiyan Abdul Aziz's work experience, education, connections & more . I am a firm believer in the idea that feedback should be implemented quickly after it's given. Briefly share with the interviewer how you stay up to date on current events related to Dnata. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We are sorry for the inconvenience. I was asked what does JSON stand for and got the first two letters (what is this school)? Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. I see that you have operations management positions open. Followed by 2 technical ,1 managerial round. If I were to be asked to lie, I absolutely would not do that. I would much rather be a dynamic leader. Candidates interviewing for Vice President and Software Engineer rated their interviews as the hardest, whereas interviews for Airport Customer Service and Civil Engineer roles were rated as the easiest. Read our Terms of Use for more information. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, Tell me about a time you deal with a difficult customer, How do describe your ability of initiative, What language do you speak except English, Tell me about a time you go above and beyond, Get started with your Free Employer Profile, Auxiliar De Rampa/Agente De Passageiros (1). envie um e-mail para Offering ground handling, cargo, travel, and flight catering services in 35. "I do consider myself to be a creative individual. Research the company online to discover any opportunities for future growth. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. I do this to ensure that the more complicated parts of my projects are taken care of right away. Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. "I handle stress very well, and when you call my references, they will attest to this fact. I have three years' experience in public transport and four years' experience in private transportation. "I understand that your work environment is very collaborative. 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. questo messaggio, invia un'email all'indirizzo However we know that its what we do afterwards that makes all the difference to them achieving their full potential. The interviewer wants to know that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. I couldnt complete the last two. Interviews for Top Jobs at Dnata. Read more interview questions at dnata. I applied online. That experience was also helpful because it taught me a lot about process and navigating the red tape associated with government projects. I come from a similar environment and found that I could be very productive when there was the ", "I work best in an environment where a positive and healthy culture is encouraged. Are there any courses you would recommend I take to round out my experience? - Is there anything from my background and experience that I can clarify for you? I would always choose honesty over lying, any day.". Help the interviewer to determine which personality type you are by answering this question clearly. Shared on 18 May 2022 - passenger service agent - Melbourne VIC. Interview questions were first added on September 15th, 2012. Learning how to respond when given a performance review or negative feedback is essential. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. Aydanos a proteger Glassdoor verificando que eres una persona real. I am proud of my 3.90 GPA. Followed by 2 technical ,1 managerial round. I was top of my class, and working full time. Ask me what a JSON or API is and I will tell you exactly what it is. The next question was what does API stand for, which I gave the answer. The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.' ein Mensch und keine Maschine sind. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. ", "Stress is part of any demanding job, and I embrace it to the fullest. The interview process at DNATA is long and strenuous as there are many preliminary rounds. I applied online. Nous sommes dsols pour la gne occasionne. ", "I have a balance of experience between public and private transportation. Interviewed through hireview app. I do understand the importance of it, though. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead on a demanding project. Perhaps you earned individual awards, accolades, or scholarships. Showing interest in gaining new skills through continued education will allow the interviewer to see you as an engaged and growth-minded candidate. I feel that this role with Dnata is a perfect step in my career now, and for the future. 2 + years experience in a Customer Service role. I appreciate diversity in the workplace! The you ill have a hirevue interview. Interviews at Dnata Experience Positive 50% Neutral 50% Getting an Interview Applied online 67% Campus Recruiting 33% Difficulty 2.0 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs ", "I would say that I have a demanding task or project, nearly every day. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 3 round of interview. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Where do you see yourself growing within Dnata? I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} At this moment, if I could choose any course to take, I would pick XYZ. Even if you're not leading a team, you can still demonstrate the qualities of a leader! "Thank you for asking - I do have a few questions. After a week, I was called to report to start my duty. If you want to ace your upcoming interview, practice with our topical-based interview question sets. Think about personal changes you could make that would have made your job easier, improved your skills or furthered your education. I applied through college or university. This training includes topics on transportation management, government policy and workplace safety.". Report. You should be transparent about your most recent earnings and be prepared to back up any salary requests. Dubai Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. First you will have an assessment test which is basically you need tackle the time limit. If I had to commit to just one, I would say that private transport brings me fresh challenges daily, which is exciting to me.". Lack of benefits. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. With that said, I can certainly work in an unpredictable environment from time to time. The hiring process at Dnata takes an average of 44.11 days when considering 29 user submitted interviews across all job titles. This question can be a tough one because everyone wants to be liked and considered personable. From your work history, picture a co-worker who didn't carry their weight or had a difficult personality. Talk to the interviewer about a time when you have been able to stretch company resources. Written and technical interview conducted. Be the first to find this interview helpful, All Qa realated question manual test cases, Its all about situation. The dnata way We strike a balance between doing things our way - leading to service consistency - and encouraging our people to use their initiative to find new and imaginative ways to solve our customers' challenges. I applied online. I was asked did I google it? Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. I have learned a great deal from both public and private work. om ons te informeren over dit probleem. Be sure to research the kind of environment offered in this position before the interview. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. los inconvenientes que esto te pueda causar. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. {%selectedMarker.addressLocality%} Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. Answered August 18, 2017 - Customer Service Agent (Current Employee) - Jebel Ali Airport . I planned four social events per year, and the turnout was always wonderful. Assure the interviewer that you see long-term career potential with Dnata. 3 round of interview. 1 Dnata Pax Service Agent interview questions and 1 interview reviews. Most companies in the transportation infrastructure industry need to be very cautious about who they hire. Sorry I couldn't remember the acronym for one! Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. Get Daily Job Alerts Straight in Your Inbox By Submitting Your Name and Email ID Below. Si vous continuez voir ce Adept in general accounting and finance transactions. United Arab Emirates I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. This allows us to improve and customize your browsing experience. Candidates applying for GHA had the quickest hiring process (on average 1 day), whereas Baggage Handler roles had the slowest hiring process (on average 14 days). Als u dit bericht blijft zien, stuur dan een e-mail In one instance, I had a new coworker who was having some troubles fitting in. I am not the type of personality to be pushed around on the job. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I have multiple safety-related tickets including X, Y, and Z. Clark Freeport Zone My experience was great during the interview session. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Just yesterday I headed up the installation of a new software module. This site is protected by reCAPTCHA and the Google However, being a dynamic leader can make you a proponent for change in the organization. This was disgusting behavior from an interviewer to question my integrity. ", "I have many accomplishments of which I am proud. Some roles require one or more of the . Assure the interviewer that you can handle these types of difficulties with professionalism and poise. This success showed me that I could dedicate myself to my career, and reach the goals that I set for myself. Job Location: Dubai, United Arab Emirates. United Arab Emirates Show that you are proud of yourself and your career accomplishments! United Arab Emirates, Vice President, Commercial & Business Development Airport Customer Service Interview. - collgues de tout type comme par tout. The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. What is the interview process like at Dnata? This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. how do you handle your stress in a difficult time? Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? I interviewed at Dnata (Manila, Manila) in Nov 2022. "If given a choice, I would leave my documentation tasks for last. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. United Arab Emirates, Corporate Communications We understand that discretion is one of the measures of excellence. Followed by 2 technical ,1 managerial round. I learned how to concentrate through chatter or disruption better than before, and I perfected my skills at refocusing someone else to the task at hand.". ", "While researching Dnata and the local market I did see that there are a few competitors in our area. You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. ", "I try always to create 'what-ifs' because I know that plans change and fail. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. Talk to the interviewer about your ability to create a variety of potential scenarios. The recruitment coordinator immediately called for an initial interview after passing the paper screening. Find additional company focused interview questions by practicing from one of our industry sets. para nos informar sobre o problema. Every week there are new volunteers and new individuals with a range of needs. Outgoing individual, with a keen interest in the service sector of the aviation industry, supported by work experience and the willingness to learn. Once You Subscribed, Don't Forget To Verify It From Your Email Address. | . It's important to be able to professionally give and receive feedback.". The topics included energy efficiency and recycling.". message, contactez-nous l'adresse Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. PO Box 1515, Philexel Business Park This way, nothing comes back to bite me later on, as the deadline approaches.". Common stages of the interview process at Dnata according to 29 Glassdoor interviews include: Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. naar Ask me what a JSON or API is and I will tell you exactly what it is. Simple and easy to understand the process. I refused to lie, and we stayed late. I interviewed at Dnata (New York, NY) in Jul 2018 Interview The interview was a three step process, First you apply for your desired position, next you get a preliminary job review & interview with the contract manager and station duty manager. Answered June 25, 2017 - MAINTENANCE TECHNICIAN (Current Employee) - Dubai. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! No matter which system you use I am sure that I can pick it up very quickly. It's a better way to conduct such interview method. dnata International Airport Operations ", "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. )- Exhale. I worked very hard! "I completed my Engineering degree in 2011 from University of Florida. ", "I try to leave the small, quick tasks for last. A waste of my time! I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. The typical Dnata Customer Service Agent salary is 16,026 per year. You cannot change others, but there is always the option to upgrade yourself! Fax:{%selectedMarker.faxNumber%} Languages:{%selectedMarker.languages%} Our date tracking prior to 2019 was not accurately kept. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Fax:+971 4 3166144, dnata Cargo You have a few leadership opportunities posted online. We should prepare about our self very well. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way. "Workplace health and safety are critical topics to me. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. focused in Specialized Sales, Merchandising and Marketing Operations. "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Vocational or Diploma (12+2 or equivalent) desirable but not required. Dates shown above are approximate. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Share with the interviewer which skills you value the most. Employee referral22 %. Get More Information About Our Dnata Interview Questions. Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. A potential employer will often base their offer on your current salary. When factoring in bonuses and additional . Disculpa We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. Be prepared with specific examples from a recent news story or client reviews. Si continas viendo este mensaje, dnata is one of the worlds largest air services providers. I read through the job description for those and am interested in working my way into a role like that with Dnata one day. "I am happy to comply with any background check required. This position with Dnata will be a perfect compliment to both my short and long-term career plan.". 1.Technical 2 technical 3 managerial 3 round of interview. You can rest assured that if you hire me for this role with Dnata, I will maintain a clean record. Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. Recruiter contacted me11 %. Close your answer by asking the interviewer if they would like to see you take a particular course. I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. It's fast and makes every day different. With that said, I love to learn about new resources. The first interview at dnata. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. per informarci del problema. Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty. "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. Please fill in the following fields with proper details. It's a better way to conduct such interview method. After you pass that portion, you will be asked to remain seated. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. Handles excess luggage and collect excess payment. To find out more about the cookies we use, see our Privacy Policy. They agreed and implemented my suggestion. Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. How do you react? scusiamo se questo pu causarti degli inconvenienti. If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. First you will have an assessment test which is basically you need tackle the time limit. "Overall, my career has progressed a touch slower than I would have liked. My co-worker wanted to go home, and he suggested that I lie about our count. Even if you do not consider yourself to be a 'creative person,' there is a chance that you have made creative minded decisions in your career. Be prepared with specific examples from a recent news story or client reviews. Assure the interviewer that you are most willing to comply with any form of background check they require. The two sectors bring their challenges, so it is difficult to choose a preference. ", "I am looking for a long-term career opportunity within the transportation industry. This ask was very exciting for me because I love to have a workplace where people know each other, are comfortable having a meaningful conversation, and where everyone can let loose now and then. Interviewer asked me about 7-8 questions and I got the offer next week after the interview. - Is this a replacement search or a newly created role? ", "Here are some transferable skills that you may have acquired along the way:- Leading a team - Intricate problem solving - Particular software experience - Organizational training - Time management - Self-motivation - Listening skills- Written communication - Verbal communication - Giving presentations - Training new hires - Hiring or on-boarding- Research".